2016-02-19Staff Report 2 Windhoek Brian Katjaerua was recently appointed head of home loans at FNB Namibia. He is no stranger to the group, having been the OUTsurance Namibia chief executive officer since 2011 and before that the company secretary/group legal advisor. Katjaerua boasts an illustrious career to date, having started at the Ministry of Justice where he joined the Office of the Prosecutor General as public prosecutor back in 1998-1999. He then worked for the University of Namibia as law lecturer from 2000 – 2005 and also spent one year lecturing law at the University of Stellenbosch. He said: “I moved to Bank of Namibia before joining FNB as company secretary/group legal advisor back in 2006. My career change started in 2010 when I enrolled with the University of Stellenbosch Business School to complete my MBA. I was appointed in the middle of my studies (2011) as OUTsurance Namibia CEO, a position I held until my recent appointment as head of home loans.” He is passionate about his new challenge: “This would entail housing as many people as possible, by providing innovative product offerings that meet customers’ expectations; and by providing that ‘wow’ service to each customer, in line with our philosophy of ‘how can we help you?’. My focus right now is providing exceptional service to our customers and strengthening relationships with key stakeholders, and the rest usually naturally follows.” For the customers of FNB Namibia – existing and potentially new – he has the following message: “We are grateful that you have chosen FNB as your preferred financial services provider. I am keen to hear more about customers’ experiences with us, as this gives us clear guidance on how we are doing currently, and where we can improve. We would also appreciate innovative suggestions from our customers, as this would enable us to better understand your needs, develop more tailor-made products, and serve you better.” 2016-02-19Staff Report 2
