Staff Reporter

Kenya Airways has announced the implementation of contactless transactions to enhance customer and staff health as well as safety priorities in the wake of the Covid-19 pandemic. This service will be effective from today, 01 September 2021. 

The contactless transactions align with the airline’s strategy to develop sustainable business operations through investing in innovative processes and technologies for customer safety and security throughout the customer journey. 

Customers will be encouraged to use mobile money and credit or debit cards to make any transactions at the Jomo Kenyatta International Airport, including purchasing tickets and paying for checked-in baggage.

Due to the Covid-19 pandemic, more and more industries, organisations and governments are encouraging the use of alternative options to pay for goods and services as one way to reduce the potential social contact and spread of the coronavirus.

 “The aviation industry is increasingly adopting touchless technologies to keep passengers safe, and the Covid-19 pandemic has only heightened the ability to transition to a contactless environment. For Kenya Airways, we aim to keep innovating and digitising our processes to serve our customers faster and more efficiently to minimise future disruptions,” said Julius Thairu, Chief Commercial and Customer Experience Officer at the airline. 

“Alternative payment transactions are becoming increasingly popular across several touchpoints within the airline industry. This process will reduce the complexity of work for our agents, who will no longer have to worry about handling cash, finding exact change, or closing out a cash drawer at the end of the day. This is positive news for our customers and our team members at the airport,” he added.

Photo: Kenya

Caption: Reducing complexity…As of today, 01 September, Kenya Airways will implement contactless transactions to enhance customer and staff health as well as safety priorities in the wake of the Covid-19 pandemic. (Photo: Contributed)