Kenya Airways has launched its Time to Think service that offers customers additional time before they make payments for their bookings.
Customers will be able to book their flight and place the booking “on hold” for up to 21 days before they can make their payments. In addition, the product offers customers
protection from ticket price increases and a way to avoid penalties in case of adjustments in their travel plans.
In a media statement, the airline said it has focused on creating a model that meets the needs of its dynamic market and customers during a time where booking confidence has been knocked by the ever-changing nature of travel in the face of Covid.
Kenya Airways Chief Commercial and Customer Officer, Julius Thairu, said: “We continue to develop and innovate our travel experience by placing our passengers’ needs at the heart of our actions, and Time to Think perfectly represents this. As this service goes live, we want our customers to feel more confident when booking with us and enjoy the option to pay when ready”.
This new service can be booked at any Kenya Airways sales office or preferred travel agent.
Kenya Airways, a member of the Sky Team Alliance, flies to 41 destinations worldwide, 34 of which are in Africa, and carries over four million passengers annually. In 2020, KQ was named Africa’s Leading Airline by the World Travel Awards. It continues to modernise its fleet, with its 32 aircraft being some of the youngest in Africa, including its flagship B787 Dreamliner aircraft.
The airline also offers cargo services to key locations including London, Amsterdam, Guangzhou, Sharjah, Mumbai and over 25 intra-Africa routes in addition to its passenger network.