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Home / Opinion - Leaders’ tools for emotional intelligence (part 2)

Opinion - Leaders’ tools for emotional intelligence (part 2)

2021-08-27  Staff Reporter

Opinion - Leaders’ tools for emotional intelligence (part 2)
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Rauna Shipena 

We are taught to accept things that are beyond our controls; however, as leaders, we are taught to be the change we want to see. As Christians, we are taught to let God handle the things that are too big or too complicated for us to fix on our own.

 Also, accept things and people you cannot change. In addition, to set personal boundaries and when to say no; avoid dishonesty.

Dishonesty is destructive and dangerous. So, whenever you find your emotions being hijacked by an angry person, by an insulting person or a rude person, step back from the situation; remove yourself from the scene as quickly as you can. 

However, this is not always the case. Last week, I visited Ondangwa NaTIS office and was confronted with a situation. During my visit, I was sad to learn that NaTIS’ front office is run by intrapreneur cashier ladies, who are dishonest and using office for their own financial gains. 

They complete forms and make copies for the clients whom they benefit from financially, and mistreating the clients whom they do not benefit from. 

NaTIS cashier’s intrapreneur clients are called to meet with the cashier in the corridor, leading to the back office. The cleaner helps with copies and completion of forms as instructed by the cashier. They carry out their business in plain sight with zero regard of being caught or being corrected. 

If you give them your form and license, they will ask if your license should be attached to the form. This dishonest practice causes congestion in the queue. 

Turn away from angry people and angry thoughts; turn to God instead. Choose forgiveness instead of hatred and let the wisdom of ages give you the wisdom to distance yourself from needless arguments and the angry people who are inclined to start them. 

You can catch anger from angry people – people who do not seem to control their temper. If you think you are about to be infected through the toxic emotions of somebody else, you have the right to leave the scene before it erupts. At the NaTIS Ondangwa office, it is easy to be infected because of the things they do in plain sight – due to, most probably, lack of respect of the management team on site.

Bullies typically use intimidation tactics to get what they want. These tactics include pressure, harassment and unrelenting verbal attacks. Be careful – also because of explosive emotions. When you encounter such people, think twice or perhaps think thrice before saying anything. 

A cashier at NaTIS Ondangwa office said she will not help me; I informed her that Natis is an SOE and an extension of our government, put there for a purpose to serve us the people. 

Sometimes, in dealing with bullies, we need to be firm and request them to call the person in charge. Be prepared to wait for some time, because they do not want to be discovered.

The world is full of people who will let you do their work if you are willing. Guard against constant criticism. The NaTIS Ondangwa cashiers are doing the clients’ work for them for illegal financial gain because they have forgotten their job descriptions. Those of whom they address by ‘Mr James’ and the likes have discovered how they can manage these cashier ladies through extra monetary gains. 

The majority of us, pressed with time, are enablers of such illegal monetary gain practices. Ignorantly, this causes contempt and emotional instability or mental health in terms of how clients are unequally treated for the same service.

However, the Bible counsels us that he that is void of wisdom despises his neighbor but a man of understanding hold his peace. Natis cashiers seem to lack wisdom and that is why they treat their neighbors, the way they do.

From experience, it is easier to criticise than to correct. It is easier to find fault than to find solutions. However, I must commend the manager at NaTIS Ondangwa for her help to recover my licence renewal money when I renewed and paid for a stranger.

Excessive criticism is usually destructive and not productive, yet the urge to criticise remains a powerful temptation.

Highly critical people make us uncomfortable or gloomy. When we are around people who constantly criticise us, we may internalise the criticism – even if we know that it is unjustified. When constant critics keep putting us down, we may be tempted to stay down long after the faultfinders have left the building or when they have left their premises.

So, if your inner voice has recently turned into your inner critic, it is a possible sign that you have been spending too much time with people whose negativity is affecting your life. 

So, next time you find yourself in the presence of those who are very critical, ask yourself if the criticism is valid – and if it is, make changes. If not, lighten up and rejoice. 

I was sent away from Ondangwa NaTIS office for not having made a copy of my license, and I was not a privileged one whom the cashier would ask the cleaner to go and make a copy. 

I asked the NaTIS security where I could possibly make a copy and he directed me to a nearby copier-making shop.

If you let this soak into you, it affects your life – and the truth is, it is contagious. We must guard our hearts against ungrateful thoughts and protect ourselves from people who are always toxic.  Also, beware of people who always talk about themselves; self-absolved.

As leaders, crafting strategic plans for the organisations and hiring the right fit for the organisation. It is critical that apart from cameras installed in offices, those who are dealing with customers are trained and are made aware of the consequences of not following the organisational objectives to attain the organisation’s strategy.  

They should be reminded of using the organisation resources for their personal gain. Regardless of your position in the organisation, act as an ambassador; try as hard to refrain from tarnishing the organisation’s name, or do the organisation a favour and take your leave. 

We have over 30% of unemployed youth in the country, who would jump at an opportunity to be employed by NaTIS.


2021-08-27  Staff Reporter

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