WINDHOEK – Bank Windhoek has introduced an SMS notification service, called AlertMe, which will notify clients when a withdrawal transaction has been made via a Bank Windhoek automated teller machine (ATM), Bank Windhoek cash express machine or another bank’s ATM, domestically and internationally.
The service will also alert clients when point-of-sale (PoS) purchases or transactions are made at PoS terminals of all banks domestically and internationally. In addition, clients will also receive alerts when doing internet purchases using their debit cards.
AlertMe will be offered free of charge and will initially only be available to individual clients (not businesses) who are on the MTC cellular phone network. Clients are required to register for the service and also have the option to deregister from the service if they decide to do so in future.
AlertMe is the latest addition to the service delivery features on Bank Windhoek’s electronic banking system as the Bank continues to upgrade and enhance its electronic banking products and service delivery.
Four months ago, Bank Windhoek introduced the Pre-Paid Electricity functionality that allows Bank Windhoek clients to purchase pre-paid electricity on its Cellphone Banking Service free of charge.
Two years ago, the Bank introduced SMS and email notification services for specified internet banking transactions on its iBank platform.
Speaking at the launch of the new service, Bank Windhoek’s Executive Officer: Group Marketing and Corporate Communication Services, Marlize Horn, said: “The AlertMe service not only notifies clients about transactions taking place on their individual accounts, but it will also act as a security element that alerts and protects clients against unauthorised card transactions.
“Clients are therefore advised to register for the service as it is free of charge and it will give them complete peace of mind as they will be alerted of all transactions taking place with their cards.
“With fraudsters coming up with new and sophisticated ways to defraud unsuspecting clients, one can never be too cautious when it comes to protecting one’s money. Banking fraud is real and Bank Windhoek will continue to invest in new security features to protect our client’s hard earned money.”