Candy Ngula was recently appointed as Bank Windhoek’s Head of Electronic Money (e-Money). The appointment, announced by the bank’s executive officer for Retail Banking Services and Specialist Finance James​​​​ Chapman, is effective as of Thursday, 1 February 2024. 

In her new role, she will focus on driving the value of e-Money, and will be responsible for the growth and optimisation of e-Money across Bank Windhoek’s Retail Banking
Services. Ngula joins Bank Windhoek from the Bank of Namibia (BoN), where she was Deputy Director of Oversight, Licensing and Policy in the National Payment Systems Department. She oversaw the domestic payments ecosystem as well as regional payments’ infrastructures, a catalytic regulatory role which allowed her to shape and influence developments and innovations in the financial sector, particularly digital payments. She served on local and international policy-related platforms. 

“During her tenure at BoN, she was instrumental in driving the Bank’s digital innovation and transformation strategic efforts at its onset, amongst other pivotal projects that helped advance the payments industry,” said Chapman. Ngula completed her undergraduate degree at Rhodes University before proceeding with a Bachelor of Honours Degree in Information Systems from the University of the Witwatersrand. She is currently enrolled at the University of Bath for a Master of Science in Engineering Business Management. Further to her professional development, she has completed a variety of credible leadership, digital payments’ and innovation-centric programmes and certifications.