WINDHOEK- The sky high rocketing subscription fee for DSTV subscribers is attributed to international markets from which Multi-choice buys its channel packages which is apparently charging depending on the quality of channels and the lease of satellite capacity
“MultiChoice buys various channels from across the world, as a result we package these different channels into different bouquets and thus the paying of these channels every month or for a determined period of which the rate we are paying these channels will determine how we charge our subscribers” said Roger Gertze the General Manager of MultiChoice Namibia.
He further said each DSTV package comprises of a selection of channels which are paid for a complete month or more months and thus prices will vary.
When asked what led to the changes of the “pay per view” subscription he responded saying the it was caused by the new system which was implemented on 25/26 July this year, which required to make changes to DSTV secondary accounts which were intended for holiday homes. That meant that subscribers who had secondary accounts will no longer have the option but instead subscribers can now switch their subscription between two smart cards without paying for both separate accounts and this leaves the other place without a signal.
He further dismissed allegations of taking customer for granted nor the reason for the increase of subscription fees to be the reason for the alleged poor service, and said MCN was undergoing a system upgrade and the situation has been resolved.
“We live in a fast moving world of technology and therefore we have to keep up in order to cater for our customers, and therefore we apologies for all the inconvenience we caused our valued customers” said Gertze.