Bank Windhoek has embarked on modernising its facilities through a nationwide branch renovation initiative. This is to provide a 24-hour customer-centric, people-first digital experience. 

Following the successful renovations of the Maerua Mall, Rehoboth and Lifestyle Centre branches, new upgrades in Otjiwarongo, Outjo, Grootfontein, Tsumeb and Oshakati have introduced state-of-the-art technology.

James Chapman, the bank’s executive officer of retail banking services and specialist finance, emphasised that the new branches prioritise customer relationships, and enhance overall experiences.  “We are proud of these facilities, which feature modern spaces, exceptional client service teams, and a self-banking hub enabling seamless transactions 24/7 in a safe, secure environment,” he said. Since starting the branch transformation journey in late 2020, Bank Windhoek has developed new technology features, aligned with evolving customer needs. Chapman noted that staff and customers at the initial branches appreciate the enhancements.  By utilising the bank’s self-service banking devices and cash-accepting ATMs, customers can complete various tasks, including viewing and printing statements, obtaining stamped bank confirmation letters, managing card information, and more. He added that as a proud Namibian bank, customers can also interact through the bank’s ATM channel in one of eight languages – English, Afrikaans, Damara/Nama, German, Otjiherero, Oshiwambo, Rukwangali and Silozi. Floriana Kisting, the manager of the Oshakati main branch, expressed enthusiasm for the transformation, and encouraged customers to visit the branch. Managers from the Otjiwarongo, Grootfontein, Tsumeb and Outjo branches echoed similar sentiments, with Hermans Naude from Grootfontein noting: “Clients are excited, and
have embraced the self-banking hub.”

Asked why the branches are being renovated, Baronice Hans, managing director, responded: “Bank Windhoek recognises that the future of banking is shaped by technology, with a strong focus on digitalisation and improving customer experience. We invite all our customers to visit our revamped branches, and join us on the path towards a sustainable future in banking.”Hans concluded by emphasising the importance of delivering proactive services, and fostering connections with partners and customers to achieve better financial outcomes. “As we continue transforming our branches, our focus remains on a people-first digital customer experience,” she said.