The Communications Regulatory Authority of Namibia (CRAN) this week stated that its latest performance appraisal report evaluates the effectiveness of its board of directors for the period 1 April 2023 to 31 March 2024. 

The appraisal is conducted in accordance with the performance agreement established between the board and the Minister of Information and Communication Technology as mandated by the Communications Act and the Public Enterprises Governance Act. 

In a statement , CRAN noted the report highlights remarkable achievements, with an implementation rate of 83% for the strategic initiatives outlined in the 2023/24 Annual Business and Financial Plan (ABFP). 

This translates to an overall organisational performance rating of 3.86 out of 5. 

While five out of ten strategic objectives have been fully met, the report underscores the importance of addressing the lagging performance of three specific goals to achieve a more comprehensive success. 

Tulimevava Mufeti, chairperson of the CRAN board of directors, said “The primary objectives of this performance appraisal report are to evaluate the board’s effectiveness, adherence to its responsibilities and the achievement of strategic goals. 

“The assessment utilised a comparative analysis of data from quarterly and bi-annual strategic and operational performance review reports, balanced against specific objectives and key performance indicators (KPIs) outlined in the board’s performance agreement and the ABFP”. 

The assessment encompasses detailed insights into the CRAN board members’ achievements. 

It reveals positive strides in various strategic areas such as organisational sustainability, where CRAN has demonstrated commitment to transparent financial management and increased revenue collection to bolster regulatory activities. 

In addition, engagement initiatives and training programmes have contributed to a motivated workforce. 

Strategic partnering and collaborations enhanced partnerships within regional and international organisations, which has elevated CRAN’s industry reputation, fostering innovation and improving knowledge sharing. 

Digital transformation was implemented to update regulatory frameworks, which has markedly enhanced transparency and compliance. 

Phase one of the Namibia Cyber Security Incident Response Team (NAM-CSIRT) has bolstered cybersecurity preparedness, ensuring the protection of critical infrastructure. 

Furthermore, market development and consumer protection strategies have been developed to expand broadband coverage, particularly in underserved areas, promoting digital inclusion and socioeconomic development. 

A robust consumer protection advocacy plan has been implemented, enhancing digital literacy and promoting responsible technology use. 

“The appraisal also identifies significant challenges that have tempered the full implementation of strategic initiatives. These include delays in amending crucial national policies and legislation, limited budget allocations for essential interventions, and lengthy procurement processes. Further, ongoing litigation from licensees poses operational challenges, alongside market lag in executive management remuneration,” added Mufeti. 

Despite these obstacles, the CRAN remains committed to continuous improvement, innovation and excellence. 

The report highlights that the Authority will maintain its adaptive approach to align with evolving industry demands and consumer expectations. This will ensure that CRAN harnesses emerging opportunities and effectively addresses the challenges at hand. 

“As CRAN moves forward, we reaffirm our commitment to governance, accountability and driving sustainable growth for the benefit of all Namibians. The insights from this performance appraisal will serve to bolster CRAN’s strategic trajectory in the years ahead,” she said.