Windhoek
FNB Namibia welcomed Martha Murorua as the new executive of consumer banking, effective July 07, 2015. Murorua holds a MBA from the University of Stellenbosch Business School. Her undergraduate studies include a Bachelor of Accounting degree from the University of Namibia and a National Diploma in Commerce from the Polytechnic of Namibia. In addition, she completed her articles as an accountant/external auditor at PricewaterhouseCoopers.
Prior to joining FNB Namibia, Murorua was employed as the executive for strategic initiatives at Old Mutual Namibia for the last six months and before that she served as the executive for the retail mass market and lending business for over four years. She was responsible for the overall leadership in the business, strategy development and implementation, human capacity development and mentoring, delivery of profits, new business sales, retention and acquisition of new customers, driving operational efficiencies and the development of new products.
About her new career she said: “I am mostly excited about the technological revolution that is sweeping Sub-Saharan Africa – coming out of technical dark into the digital light. I am equally excited about joining FNB Namibia which is spearheading technology innovation to enhance financial inclusion of more people living in the lower income brackets to access financial services in an easy, convenient and cost efficient way. “Despite the financial sector’s efforts to establish online presence in Namibia, challenges such as lack of consumer understanding of the rapidly changing technological environment, affordability and efficiency in service delivery hinder growth in the sector.
Therefore under my stewardship, I endeavour to see a majority of customers moving towards digital self-service banking through consumer education and introducing paperless new business processes to reduce establishment of brick and mortar, and instead provide our customers with the products they need, outcomes they expect, and service that makes them feel valued,” said Murorua.