Windhoek
FNB Namibia’s People Pillar Survey (PPS) was administered in February 2015 and results have now been shared with the group.
Andrew Kanime, Head of Human Resources at FNB Namibia, said the PPS is important for FNB Namibia as it measured engagement levels of the people and also gave employees the opportunity to voice praise and concern on any matter pertaining to the group.
“This in turn supports us to become the best employer to the best people in Namibia. At the same time the survey enables the group to understand employee perceptions as well as get a sense of what is top of mind for our people,” said Kanime.
Kanime said that the participation rate of staff had grown every year and in 2015, a total of 87 percent of employees took the time to complete the survey.
“Compared to 75 percent which is the norm, this is quite high and indicative of the fact that our people care enough to make time to share their views.”
He announced that the PPS results for 2015 reflected an improvement having increased from 80 percent (2014) to 81 percent this year.
The results revealed that the group’s strongest areas are customer focus, alignment and strategy and direction. The other dimensions that were positively scored included employee development, execution, immediate manager, agility and leadership.
“The results further show that there is a great opportunity for us to improve in the following areas: reward, performance management, innovation and diversity,” said Kanime. “All comments made by staff are taken seriously and qualitative and quantitative analysis carried out will show us the way in which we can better all experiences in order to ensure that FNB Namibia continues to be a leading financial services group in Namibia.”
Kanime noted that FNB Namibia had listened to staff over the years and numerous interventions had been implemented as part of the group’s commitment and determination to create a conducive working environment for all.
Some of the interventions implemented included a remuneration benchmarking survey; new group values; executive leadership visits to the Branch and Business Unit and investment in leadership development, to name but a few.
“Board and management are all committed in ensuring a great workplace is created for all of us and are thus dedicated to ensuring that concerns raised in the survey are comprehensively addressed. We will continue to build on the positive employment experiences, while at the same time take corrective steps with a special focus on those dimensions that were not scored positively,” Kanime said.
He concluded by emphasizing that employee engagement at FNB is a continuous process and FNB would leave no stone unturned to ensure that they create a good working environment that is aligned to FNB’s constitution, the FirstRand philosophy as well as group values.
“It is specifically my requirement that the head of the Business/Support Unit unpack the PPS results specific to their respective units in order to take stock, build on the positive experiences and at the same time take corrective steps to address negative experiences in order to create a conducive working environment that we can all be proud of,” he said.