• August 11th, 2020

FNB enhances customer interaction



Advanced… Quinten Potgieter, FNB Customer Strategy Manager, says the FNB App now allows customers to log their queries, suggestions, compliments and complaints. To log a compliment, complaint or query, customers should have the FNB banking App, navigate to the Information icon and from there to the Have Your Say icon. Customers will then be prompted to click on the compliment or complaint button. “With this new addition on our already comprehensive banking App, FNB aims to streamline communication and interaction with our customers, and it is our hope that all our customers will enjoy this new functionality and have their say,” said Potgieter. 
 


Staff Reporter
2020-07-08 09:28:01 | 1 months ago

1 Comments

  1. User
    Albert Wasserman

    Pathetic service...sorry no service!!! Quinton, you should be ashamed of yourself and being in charge. It has been a month without a debit card, wasting hours of my time going to the Knysna branch, talking to 5 idiots at my team of bankers and now at day 6 waiting for a response on a official complaint which was promised a return call within 24 to 48 hours. Useless liars!!