MVA Fund has cautioned that it recently learnt of fraudulent activities that seek to defraud or solicit personal information from its claimants in respect to benefit payments.
The fund has detected that the con-artists engaging in the scams telephonically contact the fund’s claimants, purportedly on behalf of the fund and request their identification details, including their bank account details, apparently for the fund to deposit funds owed to them for injuries sustained in motor vehicle crashes.
“The public is hereby informed that the fund does not request personal, private or otherwise sensitive information from its claimants via the phone, text messages or emails. This activity is fraudulent and seeks to defraud our claimants and the public at large, said Surihe Gaomas-Guchu, MVA Fund chief of corporate affairs.
Gaomas-Guchu further indicated that the fund recruits case managers at all its service centres, who conduct daily hospital visits and assist motor vehicle accident patients with their claims.
Therefore, those receiving such calls are reminded to ignore and refrain from sharing personal banking or sensitive information with anyone over the phone.
In line with MVA Fund processes, claimants are obliged to submit a bank confirmation letter that bears as proof of bank account ownership.
The fund has requested the public to help it fight corruption by reporting any suspected fraudulent activity to the fund’s anti-fraud number: 081 155 0505.
Subsequently, if members of the public have any doubts about the authenticity of emails, letters or telephone calls purportedly made from or on behalf of the fund, they are urged to please contact any of the MVA Fund service centres in Windhoek, Walvis Bay, Ongwediva, Keetmanshoop, Rundu, Katima Mulilo and Otjiwarongo and verify such correspondences.