As an accountability measure, Namibia Health Plan (NHP) has instituted structured corrective actions, under the oversight of its executive management and governance structures, to restore service levels, strengthen communication processes and rebuild stakeholder confidence. These measures come after recent and frustrating payment delays to medical practitioners.
In a statement issued on Wednesday, NHP said it regrets the service disruptions and communication shortcomings experienced by members and healthcare providers during its recent transition to a new Managed Care Service Provision model.
“While the transition formed part of a strategic initiative to strengthen and improve service delivery, the implementation process fell materially short of the fund’s expected operational and communication standards. NHP acknowledges the significant frustration, inconvenience and uncertainty caused during this period and extends its sincere apology to all affected stakeholders”, the fund stated.
The medical aid provider added that the changes underway are designed to strengthen clinical oversight, reduce waste and protect the value of every contribution paid into the fund so that benefits remain market leading, affordable and available to you as a member over the long term. NHP also committed to sharing progress honestly, including where challenges remain, until service levels are fully stabilised.
Principal Officer of NHP, Dantago Garosas, noted that the transition to a new managed care arrangement formed part of a broader strategy approved through established governance processes to strengthen the fund’s long-term sustainability, to enhance care management capability, improve oversight and to support the responsible use of member contributions over time.
“The transition was the hardest step and also the step that forces the Fund to become more resilient, transparent and clinically focused,” she said.She added that the importance and need of the managed care transition is intended to afford NHP the capability to improve its long-term benefits for the interest of its members and direct stakeholders.
“NHP embarked on its transition on 01 April 2026, with its main objective being the responsibility to protect the Fund’s long-term sustainability and strengthen care management capability. This decision was taken through governance processes and with the Fund’s long-term value and member outcomes in mind. We made this change to make sure the Fund stays strong and can keep supporting members, while also improving how healthcare is managed and delivered. These long-term benefits include cost saving and accountable reporting,” said Garosas.