Lahja Nashuuta
Rakel Hailaula, born and raised in Oumbada village in the Ohangwena region, is among the few women who have successfully entered the male-dominated field of computer technology.
Her journey began with a simple curiosity that grew into a clear purpose.
“I’ve always been curious about how technology works, how an ATM dispenses money or how a computer processes information so quickly and accurately. That curiosity is what inspired me to pursue a career in IT,” she said.
Motivated by this passion, she pursued a qualification in Business Information Systems and obtained an Honours degree. Today, she serves as a Computer Technician at the Ministry of Finance, a role she began on 1 August 2025.
Before joining the public service, Rakel worked as an IT Technician at the Community Skills Development Foundation (COSDEF), supporting COSDEC centres across the country.
“That experience shaped my passion for community development,” she explains.
“I wasn’t just fixing computers, I was helping young people gain skills and confidence through technology.”Her desire to make a meaningful impact led her to the public sector.
“It has always been my aspiration to serve in an institution that empowers communities. Being part of the public service allows me to contribute to something bigger than myself,” she said.
Her responsibilities
In her current role, Rakel provides first-level technical support, resolving issues reported through calls and service desk systems.
“My role is about keeping systems running and ensuring that users get the support they need without delay,” she said.
Her responsibilities include installing and configuring hardware and software, troubleshooting technical issues, maintaining systems, and resolving network and connectivity problems. She also ensures systems remain secure through regular updates and monitoring.
“I take pride in delivering reliable and efficient IT services,” she adds. “Every resolved issue means someone can continue their work without disruption.”
Challenges
As a woman in a male-dominated field, Rakel has encountered challenges, including moments of being underestimated.
“There are times when people may question your abilities,” she said. “But I’ve learned to stay confident and let my work prove my capabilities.”
She views challenges as opportunities for growth.
“I see criticism as a tool for improvement; it helps build resilience and pushes me to do better,” she explained.
Working with users who may be frustrated or unfamiliar with technology has also shaped her approach.
“You need patience and empathy,” she said.
“It’s important to listen, understand the issue clearly, and explain solutions in a simple and calm manner.”
Fulfilment
Rakel finds great fulfilment in solving technical problems and restoring systems.
“There’s nothing more satisfying than fixing a complex issue and knowing you’ve made someone’s work easier,” she said.
She thrives in the ever-changing nature of the IT field.
“Technology evolves constantly, so you have to keep learning and adapting,” she noted.
She is also passionate about empowering others through knowledge.
“I enjoy teaching users basic IT skills,” she said. “When people understand technology, they become more confident and independent.”
Her role has strengthened her ability to remain calm under pressure.
“In IT, situations can be urgent and demanding but staying calm and focused is key to finding solutions,” she explained.
She also emphasises the importance of trust in her work.
“Handling people’s data is a huge responsibility. I therefore always make sure to maintain professionalism, confidentiality, and integrity,” she said.
Perspective on public service
Rakel challenges common misconceptions about the public sector.
“I don’t believe the public service is defined by negative stereotypes. There are many hardworking individuals who are committed to making a difference,” she said.
She is determined to be part of a generation that drives change.
“I want to contribute positively and help improve service delivery. We all have a role to play in changing perceptions through our work,” said Rakel. Looking ahead, she said to remain focused on growth and impact.
“I am committed to continuous learning and using my skills to make a meaningful contribution,” she concluded.