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Telecom enhances customer service in Outapi

2021-05-26  Staff Reporter

Telecom enhances customer service in Outapi

Last week, Telecom Namibia opened its brand-new redesigned teleshop in Outapi, offering enhanced customer service and solutions.

The Outapi teleshop is a new concept
store, which is one of four in the entire country. It follows the opening of another teleshop in Nkurenkuru, followed by the iWay store, and the flagship store at Grove Mall in 2018. “These stores are part of Telecom Namibia’s broader plan of redesigning its outlets for an improved retail presentation of its products and services while introducing new technology and solutions that will boost the country’s telecommunications sector,” said Nomvula Kambinda, Telecom spokesperson.

She said the Outapi teleshop outlet will change the way customers shop for Telecom products and services. The store features cutting-edge mobile products and fixed broadband services aimed at enhancing the lives of customers and empowering individual communication needs. 

Kambinda added that the store also includes a customer care point where products and services can be purchased, a point where faults are reported, and another where customers can apply for new services, as well as a billing centre for service payments. 

She said the initiative is an effort by Telecom Namibia to ensure that teleshops are not just stores that stock products, but a place where the company demonstrate how technology can transform lives and businesses. 

“The government recognises the strategic importance of ICT and the major role it plays in contributing to the social and economic development of our country and its citizens. Various achievements in the sector since 1992, with the establishment of Telecom Namibia, has demonstrated our ongoing commitments and government’s political will toward supporting the growth and development of the sector,” said the governor of the Omusati region, Erginus Endjala in
his keynote address, read by Immanuel Shikongo, councillor of the Outapi constituency. Furthermore, he said connectivity remains a challenge in many countries across the world, including Namibia, due to limited ICT infrastructure, equipment, policies, and financial resources. 

The Ministry of Information and Communication Technology has been working with various partners, in efforts to improve the digital footprint mainly in Namibia’s remote areas, such as in the Omusati region.  Also, speaking at the opening of the teleshop, CEO of Telecom Namibia, Stanley Shanapinda said the reopening of the teleshop is reaffirming Telecom Namibia’s commitment to provide superior solutions and experience to its customers.“I am pleased that Telecom Namibia was able to provide the Omusati region with the presence of this new teleshop, which helps to boost the region’s value-add, which is a clear indication of our eagerness to move towards digital transformation.
Since Telecom Namibia started its operations in 1992, we have always strived to provide the best, affordable and reliable services in Namibia,” mentioned Shanapinda. 

He said the ICT industry has shifted into high gear to accommodate the sudden
demand for remote working and learning, as well as the need for business solutions, as the majority of businesses have gone digital-only. 

2021-05-26  Staff Reporter

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